Frequently Asked Questions

Product & Quality

What does “refurbished” mean at AsNew?

At AsNew, “refurbished” means the device has been thoroughly inspected, repaired (if needed), and tested to meet our strict quality standards. These products may have had previous owners or come from overstock, but we ensure they function as new. Each item is professionally cleaned, restored, and certified to offer a like-new experience. Our goal is to make high-quality tech affordable, reliable, and sustainable for our customers.

Are your devices factory refurbished or used?

At AsNew, our devices are professionally refurbished in certified facilities, not simply “used” or resold. This means every product goes through a multi-step process that includes inspection, functionality testing, component replacement (if needed), and sanitization. We do not sell used devices in their original state — only expertly renewed products that meet high-performance benchmarks.

Are refurbished devices from AsNew reliable?

Absolutely. Each device at AsNew undergoes rigorous quality checks to ensure reliability and long-term performance. We test all core components, replace defective parts with certified ones, and only approve devices that meet our “as new” functionality standards. Our refurbishment process is managed by skilled technicians and backed by a warranty for your peace of mind.

Do your devices come with original accessories?
Where possible, we provide original accessories. However, in some cases, to maintain value and affordability, we include high-quality compatible accessories that meet or exceed original specifications. All accessories are tested for performance and compatibility to ensure you get the best user experience, whether it’s a charger, cable, or adapter.
Do you sell new products too?
Yes, AsNew occasionally offers brand-new, sealed products alongside our refurbished lineup. These are often overstock or clearance units that are unused and come in original packaging. While our primary focus remains on certified refurbished devices, we’re committed to giving you both new and renewed choices at unbeatable value.
What products do you deal in?
AsNew specializes in a wide range of tech products, including smartphones, laptops, tablets, smartwatches, accessories, and more. Our catalog features popular brands like Apple, Samsung, Dell, Lenovo, and HP. Whether you’re looking for everyday tech or premium devices at great prices, we’ve got options for every need and budget.
Are all your products tested before selling?
Yes, every product sold by AsNew is tested rigorously before listing. Devices undergo multi-point inspections covering hardware, software, battery life, connectivity, and physical condition. Only those that pass our quality assurance protocol are certified and approved for sale. Our testing ensures you get a device that’s not just refurbished — it’s AsNew.
Are your products covered under quality certification?
Definitely. AsNew devices are refurbished following industry-standard quality protocols and come with a certified seal of approval. This ensures each device functions like new and meets our high standards for performance and appearance. Our commitment to quality is backed by a warranty and a dedicated customer support team.
How can I be sure the device is in good condition?
We’re transparent about the condition of every device. Each AsNew product is listed with detailed grading — from "Like New" to "Good" — so you know exactly what to expect. Regardless of grade, all devices are tested for full functionality. Plus, you’re covered by a warranty and a return policy for added confidence.
Are the batteries and chargers also refurbished or new?
At AsNew, batteries are tested to ensure optimal health and replaced with new ones if needed. Chargers and other accessories are either original or brand-new, high-quality, compatible units. We never compromise on safety or performance, ensuring every accessory meets stringent standards for daily use and device compatibility.

Warranty & Returns

Do products have a warranty?
Yes, every AsNew product comes with a standard limited warranty, covering manufacturing defects and hardware issues that aren’t caused by misuse. The warranty period varies depending on the product, but typically ranges from 3 to 12 months. You’ll receive complete warranty details at the time of purchase for peace of mind.
How do I claim the warranty?
If you encounter an issue, simply reach out to AsNew customer support with your order details and a brief description of the problem. Our team will guide you through the warranty claim process, including device assessment, repair, or replacement where applicable. We aim to make the process quick and hassle-free.
Will I get a refund or a replacement if something goes wrong?

Absolutely. At AsNew, your satisfaction is our priority. If your device develops an issue covered under warranty, we’ll offer a repair, replacement, or full refund — depending on the situation and your preference. Our customer support team is always here to ensure a smooth and fair resolution.

Shipping & Delivery

Do you deliver across the UAE?

Yes, AsNew proudly delivers to all regions across the UAE. Whether you’re in Dubai, Abu Dhabi, Sharjah, or anywhere else, our logistics partners ensure safe, timely delivery right to your doorstep. We aim to make quality tech accessible no matter where you are in the country.

How long does delivery take?
Standard delivery across the UAE typically takes 1 to 3 business days. Orders placed before cut-off times may even be shipped the same day. You’ll receive real-time updates and notifications so you always know where your order stands. Fast, reliable delivery is part of the AsNew promise.
Can I track my order?
Yes, every order from AsNew comes with a tracking number. Once your order is dispatched, you’ll receive an email or SMS with a tracking link. You can monitor your shipment in real-time until it safely arrives at your location. Transparency and convenience are central to our delivery experience.